Support We go out of our way to provide high quality customer support to protect and enhance our customers’ Empirix investment. Our support organization delivers the highest caliber of technical support available in the industry, thanks to highly trained support engineers who provide dependable, timely, comprehensive product and technical assistance. Support offerings Empirix offers phone, email and online support, including a technical knowledgebase, license management, issue initiation, and product documentation. In addition, to ensure prompt turnaround, innovative tracking and relationship management tools follow your inquiry until resolution. Every customer inquiry is thoroughly tracked until a resolution is provided. Empirix maintains an escalation process throughout our organization to ensure your issue is resolved in a timely manner. Read more about our maintenance packages.