Empirix Hammer TDM Testing Legacy Voice Solutions Easily test any new service, system upgrade, or software update before releasing it to customers with Empirix Hammer TDM. The solution provides a complete validation of application performance with load, regression, and interoperability testing for contact center, business communications, and carrier services. It also provides a customer experience assessment and media quality analysis to preempt business impacting issues. Empirix Hammer TDM is the most flexible voice communications test solution available, capable of simulating multiple technologies (SS7, ISDN, CAS, and Analog) and customer behaviors (answering calls, navigating voice response menus, and conferencing) in a single test plan. It is highly scalable for both enterprise and carrier-grade deployments. With end-to-end testing of contact centers, business communications, and voice quality, Empirix accurately pinpoints the source of problems in complex, multi-vendor environments. Companies can quickly and confidently deploy new technologies while ensuring a great customer experience. Benefits Features Specifications Applications Realize the full value of technology investments Keep projects on time and on budget to maximize ROI Proactively assure optimal performance and a great user experience Easily identify the source of problems and eliminate finger pointing Preempt costly correction of post-deployment issues Performs end-to-end testing of complex voice solutions Contact centers PBX, IVR, ACD, routing, CTI, agent desktop, and CRM Customer and agent experience analysis Application performance Voice quality Business communications PBX, voice mail, conferencing, unified messaging, and media server Carrier services Class 5 features, enhanced services Offers a single platform and common interface for feature, load, interoperability, media quality, and signalizing analysis Scales easily for enterprise to carrier-grade testing Supports multiple protocols in a single test plan SS7, ISDN, CAS, NOCC, and Analog Supports multiple media types in a single test plan DTMF, speech recognition, and fax Provides complete flexibility to simulate a wide range of user behaviors Placing calls, navigating voice response applications, requesting agent assistance, accessing voice mail, conferencing, and more Actively analyzes and verifies voice quality Ensures that issues are fully corrected with an automated, repeatable method for testing Provides flexible test creation and execution options Powerful Command Line Interface (CLI) and scripting interface for automation, remote control, and regression testing Integrates fully with Empirix Hammer IP for assessing mixed environments Interfaces, signaling and media capabilities TDM interfaces 2 to 28 T1 or E1 spans (T1/E1 is software-selectable) 8 to 192 Analog FSK ports Channels: Up to 672 T1 or 840 E1 per system, depending on test application Signaling: Capacity over 60 cps, call rate dependent on test application Analog: Pulsed E & M, Analog Loop Start CAS: MFC R2, R1.5, Wink Start, Digital Loop and Ground Start ISDN: PRI, NFAS Clear Channel support SS7 SS7 ISUP and TUP, ANSI 92, ANSI 95, ITU White and Blue book, China and Japan T1 or E1 link support Extensive international variant support and low-level IE and message access Media G.711 A-law and Ì-law Real voice prompts (provided or user-supplied), tones, DTMF, fax Individual channel control for all media features including play and record Full access to server features such as speech recognition or voice quality options Call recording Empirix Hammer TDM User Interfaces CallMaster, Empirix’s Industry leading voice application test environment, provides flexible test development, debug, scheduling and reporting capabilities for validating contact center self-service applications such as voice response solutions. TestBuilder simplifies load testing with an easy to use interface creating test scripts via a ladder diagram - all scripts are protocol independent Empirix Hammer Visual Basic provides a user interface for developing and executing advanced test scripts Real-time monitoring and reporting capabilities Real-time monitoring and reporting of call statistics and errors Monitor activity on all channels or a single channel Statistics can be viewed on any pair of endpoints Comprehensive report set and data management Predefined test reports for simplified test analysis Export data to other applications for customized user report System options Patented Speech Recognition* Speech-to-text verification provides speaker independent performance validation Faster speech recognition script development using graphical TestBuilder user interface Enhanced diagnostic information with ability to save prompts for post-test analysis Dynamic speech recognition validates variable dates, dollar amounts, and other dynamic values Voice Quality Supports industry-standard PESQ** scoring algorithms Comprehensive, ITU-compliant prompt set — complete phrases use real human speech Empirix VQScope simplifies degradation analysis by comparing prompt sent with prompt received Empirix Hammer Mega-Controller Manage up to 10 different Empirix Hammer systems from a single point of control Consolidates test data management, scheduling, and reporting System requirements and specifications 4U rack-mount chassis configuration 1.86 GHz Core 2 Duo CPU 2 GB 800 MHz DDR2 RAM 250 GB 7200RPM IDE hard drive 10/100/1000 Ethernet NIC PCI sound card w/external speakers Windows 2003 Server, Standard Edition R2 400 Watt Power Supply (100 ~ 240 VAC @6.3A max; 50/60 Hz) Includes rack mounting hardware Dimensions: 7” (H) x 19” (W) x 20.5” (D) *PESQ® software included in this product is protected by copyright and by European, US, and other patents and is provided under License from Psytechnics Limited. “PESQ” is a registered trade mark of Psytechnics Limited. **Speech recognition technology provided under license from Nuance Communications, Inc. Customer and agent experience analysis ISDN, SS7, CAS, and Analog network topologies Contact center functionality and performance testing IVR, ACD, agent desktop, CRM, predictive dialers Business communications functionality and performance testing PBX, voicemail, conferencing, chat Carrier services functionality and performance testing Voice quality analysis Media servers Carrier class gateways and controllers