VoIP Fixed Line

Perform at peak levels and reduce support costs.

Empirix E-XMS provides a single architecture for monitoring the entire VoIP or fixed line telephony network. It correlates Quality of Service (QoS) and Quality of Experience (QoE) data for voice, video, and data services to report a more meaningful metric: Quality of Application (QoA) as experienced by customers. Equally importantly, Empirix solutions identify trends to predict failures before they happen.

Empirix offers complete visibility into customer experience and rapid diagnosis of the issues that diminish it. Now, you can more efficiently troubleshoot VoIP and fixed line issues to reduce costs and increase availability. End-to-end monitoring also simplifies reporting for determining compliance with Service Level Agreements (SLAs).

Empirix enables you to see beyond system performance metrics to better understand how customers are using the network. Thus, you can better shape your business to build loyalty, attract new customers, optimize infrastructure investments, and maximize revenue.