Empirix Testing as a Service™

Assuring quality at the best value

Contact center operations are critical to the success of most organizations. They frequently serve as the first line of support, as an automated means for customers to interact with the enterprise and because they help ensure customer loyalty, they contribute directly to the bottom-line. It is therefore essential to assure the reliability of these operations especially when upgrading to new IP technology, deploying new applications, migrating to a remote agent workforce or simply ensuring reliability of existing IVR, CTI and CRM systems. However, ensuring quality and reliability can be challenging when confined by fiscal restraints.

Empirix Testing as a Service™ is a quality assurance solution for business-critical contact centers that have recently installed new platforms or are upgrading to new technology. This comprehensive, flexible testing solution works within OPEX budgets to combine the power of Empirix testing products and services with the expertise of consultative services to ensure the ROI of a contact center investment.

Empirix Testing as a Service enables contact centers to:
  • Accelerate deployment time of their contact center investment
  • Assure an outstanding quality experience for their callers
  • Prove that their infrastructure will perform under load from end-to-end

And it delivers these benefits within a flexible business model that can be customized to fit any organization’s needs.

Powerful technology and industry expertise in a flexible, cost-effective solution
Empirix Testing as a Service™ combines our powerful Hammer technology with expert professional services consultants to provide a customizable solution that meets the needs of your business. This solution focuses on testing the customer and agent experience end-to-end by:
  • Measuring two-way voice quality between customers and agents
  • Stress testing individual components and/or the entire infrastructure by providing unlimited TDM and IP call capacity with the Hammer FX-TDM™ and the Hammer G5™ call generators
  • Validating the interoperability of new technologies such as voice over IP (VoIP) and IP Multimedia Subsystems (IMS)
  • Validating the performance and integration of back-end CRM systems

By combining unparalleled testing expertise and call generation tools, Empirix Testing as a Service offers a comprehensive, flexible, highly scalable, and cost-effective testing solution that validates the investment of business-critical contact center infrastructures. As a result, organizations can ensure that their customers will receive an outstanding quality of experience without impacting their bottom-line.

Enterprise Solutions